Student advising

Advising service with Appointment

If you are studying at Université Laval, you can meet with an international student advisor virtually or in person for information or guidance on the following topics:

• Obtaining or renewing the immigration documents for you and your immediate family members.
• Help to face the challenges of adjusting to and finding your place in Quebec and university life.

By meeting with one of our advisors, you agree to our service standards.

Appointments

You can book an appointment through our online booking platform. You can have an appointment in person or online.

Once you have registered, make sure you have received your confirmation email. If you did not receive it, it is perhaps that you made an error in your email or that it is in your spam box. If you have any problems, please contact us at 418 656-2765.

Collection of personal information

Université Laval collects your information to offer you an appointment with an international student advisor. All required information is mandatory, unless otherwise specified.

To access or modify your information, please contact the person responsible for the protection of personal information.

To learn more about the protection of your personal information, please refer to our privacy policy.

Two types of sessions are offered:

Short meetings
These 10-minute sessions will be available by reservation 24 hours in advance.

Longer meetings
These 30-minute sessions will be available by reservation 7 days in advance.

You can also choose which advisor you want to meet with. To see the availability of all advisors, select “N’importe quel employé”. If there isn’t a time available that works for you, come back the next day to check for new time slots.

For in-person appointments (“présentiel”)

Make sure you arrive 5 minutes in advance. We recommend that you have your immigration documents, such as your CAQ and study permit, on hand.

For virtual appointments (“en ligne”)

Connect 5 minutes before your appointment.

Virtual meetings are done on the Teams platform. You will receive a clickable link to connect in your confirmation email.

We will do our best to try to meet you at the appointment time that you have been given. However, there may be a slight delay in appointment times. Your appointment may start a little later than expected. Please stay connected while waiting for your advisor.

Email

We do not answer immigration consultation questions by email. In order to adapt to your needs and better serve you, short and longer in-person and virtual meeting timeslots are available.

Service standards

All of our advisors are licensed by the College of Immigration and Citizenship Consultants (CICC). As such, they must adhere to the Code of Professional Conduct and the highest standards of confidentiality, including those of the Act respecting access to documents held by public bodies and the protection of personal information.

BY BOOKING AN APPOINTMENT, YOU AGREE TO THESE TERMS:

• Our service is free of charge.
• A 10-minute or 30-minute session per meeting, depending on the chosen option.
• There is no limit to the number of appointments you can have while you are eligible for our service. However, we allow only one appointment per person at a time. If you ask for multiple appointments, we will approve only your last request. You have to wait until you have completed your first appointment before booking another.
• If you are late for your appointment, you will lose your spot. You will have to start the process again and book an appointment for another day if there is no time slot available on the same day.
• Attending your appointment and being on time are important. In the event of repeated no-shows, last-minute cancellations or late arrivals, the BVE reserves the right to suspend your eligibility for our service for a period of 30 to 90 days.
• We offer this immigration service so you can get advice and help in navigating the immigration steps you need to take to stay in Canada as a student. We can’t represent you as you carry out these steps, nor can we complete or submit applications on your behalf.
• We don’t intervene with IRCC or MIFI to change a decision or speed up how quickly they process an application.
• If the circumstances aren’t conducive to holding a virtual appointment, our advisors reserve the right to end an appointment. If our employees are treated with disrespect, we reserve the right to end your appointment and/or suspend your eligibility for our service for 30 to 90 days.

INDIVIDUALS ELIGIBLE FOR OUR SERVICE:

• Students in a study program, open studies, pre-university program, French language program (francization), or exchange program.
• Students who are temporarily not enrolled (shut out from a program, on a leave of absence, had enrolment cancelled for administrative purposes, having status restored, changed program, etc.) and who want to take up studies again at Université Laval.
• Recent graduates – for a maximum of 12 months after the date they obtained their degree.
• Students who have been admitted, but have not started their studies at Université Laval – within 30 days prior to the start of their first semester.
• Exchange students, from 30 days before the start of their exchange to 90 days after the end of the exchange.
• Family members (spouse and children) of the above; these individuals must always be accompanied at their appointment by the student.

INDIVIDUALS NOT ELIGIBLE FOR OUR SERVICE:

• Université Laval employees, including training and research interns and postdoctoral fellows.
• Graduates who have completed their studies more than 12 months ago.
• Students from other educational institutions.
• Students enrolled in non-credit studies with the Formation continue (Continuing Studies) department at Université Laval.
• Permanent residents and Canadian citizens.

*If you have any doubts about whether you are eligible for our service or if you want to check whether we can offer you support in your situation, call us before booking an appointment.

Students who have been admitted to a Université Laval program but have not started their studies can write to immigration@reg.ulaval.ca for assistance with the immigration process to study in Canada.

Are you a training or research intern?
If so, see the Immigration – Training and research interns section of the Université Laval website.

Are you a postdoctoral researcher or clinical fellow?
If so, see the Immigration – Postdoctoral fellows section of the Université Laval website.

Are you interested in studying at Université Laval?
If so, get in touch with the Future Students Welcome Centre: International applicants | Studying at Université Laval | Québec City, Canada

Comment or complaint

In spite of the energy we put day after day into maintaining the highest quality of service, you may still be dissatisfied.

If you wish to file a complaint, you may do so by filling out the complaint form. This form will be forwarded to the Director of Bureau de la vie étudiante for follow-up. We commit to acknowledge receipt of your complaint within 2 business days and to provide you with a response within a maximum of 10 business days. If additional time is required to finalize the handling of your complaint, we will inform you as soon as possible. As a further recourse, if you feel aggrieved, you may contact the Bureau de l’ombudsman de l’Université Laval.

If you are dissatisfied with Université Laval’s handling of your case, you may also file a complaint with the CICC against a member of our team who holds the designation of Regulated Canadian Immigration Consultant (RCIC) or Regulated International Student Immigration Advisor (RISA) and who may have failed to comply with CICC’s Code of Ethics or demonstrated incompetence.