Student advising


Please see this dedicated page to learn more about the impacts of the COVID-19 pandemic on the immigration process and on health and hospitalization insurance.

Advising service with Appointment

*** Important:  the individual consultation services are suspended until further notice. For any question, we invite you to contact us at

The university community is encouraged to consult the COVID-19 web page to stay informed as the situation evolves, as well as to see various public health recommendations.***

You have to make an appointment to meet our advisors. Our International Student Advisors are members in good standing of the Immigration Consultants of Canada Regulatory Council. The appointments are for a maximum of 30 minutes.

  • Obtaining or renewing the immigration documents
  • Help to face the challenges of adjusting to and finding your place in Quebec and university life

The service is for students admitted to or registered at Université Laval academic programs, as well as exchange students and recent graduates.

Training and research interns and post-doctoral researchers should contact the Office of the Vice Rector of Human Resources at to find out about permissions to stay in Canada.

Advising service hours

Tuesday and Thursday: 9:15 a.m. to 3 p.m. (closed between 12 and 13 p.m.)

We are closed on holidays.



The advising service will be closed on November 19th, 2019.



Appointments are available for the same day only.

Two ways to make an appointment:

  • From 8:30 a.m.: in person at Bureau de la vie étudiante
  • From 9:00 a.m.: by phone at 418 656-2765

You can make an appointment in person, Tuesdays and Thursdays, starting at 8:30 a.m. at the Student Life Office. For urgent matters, we recommend that you register in person to be sure to be seen as soon as possible.

You can also make an appointment by phone, starting at 9 a.m. at 418 656-2765.

On the day you seek to meet an advisor, you can show up in person at our office from 8:30 a.m. onward or call at 418 656-2765 after 9 a.m. Same day appointments are booked on a «first come, first served» basis. You will be given an approximate time for your appointment when you sign up. Please arrive at least 10 minutes in advance. We make every effort to be ready for your appointment on schedule. Unfortunately, we may fall slightly behind schedule, in which case your appointment may start later than planned. Thank you for your understanding.

We do not accept appointments by email or by voicemail.

Please note that we cannot hold your place if you are more than 10 minutes late. If no other spots are available, you’ll have to come back and make an appointment another day.


Université Laval ID card is required to access services. We recommend that you bring all relevant documentation (e.g. Passeport, CAQ, Study Permit).


You can email international student advisors at anytime with questions about immigration matters or any other question regarding our services.

Please email us from your university email ( or, if writing from another account, please, include your Université Laval ID number.

We normally reply to emails within two business days (Monday to Friday).

Student Advising Appointment


Because of the ongoing situation with the coronavirus disease (COVID-19), lappointments will be held by phone until further notice.

***Please note that you have to use the booking form to make an appointment. It is accessible on Tuesdays and Thursdays starting at 8:00 a.m. Appointments are available for the same day only. Once all the time slots are filled, the form will close automatically.***

Appointments are meant for situations that are considered urgent.


Our advisors are members in good standing of the Immigration Consultants of Canada Regulatory Council. Appointments will be no more than 30 minutes long.

This service is intended exclusively for students admitted to or registered in Université Laval study programs, exchange students, and recent graduates.

Are you a training or research intern? If so, see the Immigration – Interships at Université Laval section.

Are you a postdoctoral researcher or clinical instructor? If so, see the Immigration – Visiting professors, researchers and other short term visitors at Université Laval section.

Making an Appointment

Appointment Booking Form



You will receive an email within 90 minutes of submitting the form. The email will advise you of the approximate time an advisor will contact you. Once your appointment has been confirmed, please keep your phone close at hand. It would be a good idea to have a pen and paper handy for taking notes during the call.

Please note that there may be a slight delay in appointment times. Your appointment may start a little later than expected.

We aren’t accepting bookings by phone or email.



We recommend that you have your immigration documents, such as your CAQ, study permit and passport, on hand.



You can contact the international student advisors at any time by email at

Write to us from your university email address (, and mention your Université Laval student identification number (NI).

An advisor will get back to you within three business days.