Student advising

Important

Please see this dedicated page to learn more about the impacts of the COVID-19 pandemic on the immigration process and on health and hospitalization insurance.

Advising service with Appointment

You can meet with an international student advisor virtually or in person for information or guidance on the following topics:

  • Obtaining or renewing the immigration documents for you and your immediate family members
  • Help to face the challenges of adjusting to and finding your place in Quebec and university life

Our International Student Advisors are members in good standing of the Immigration Consultants of Canada Regulatory Council.

Who is the advising service for?

This service is intended exclusively for those registered in a Université Laval study program, exchange students, and recent graduates.

Are you a training or research intern?

If so, see the Immigration – Training and research interns section of the Université Laval website.

Are you a postdoctoral researcher or clinical fellow?

If so, see the Immigration – Postdoctoral and medical fellows section of the Université Laval website.

Advising service hours

Tuesday and Thursday: 9:15 a.m. to 3 p.m. (closed between 12 and 13 p.m.)

We are closed on holidays.

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IMPORTANT

The advising service will be closed on November 19th, 2019.

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*** Important:  the individual consultation services are suspended until further notice. For any question, we invite you to contact us at etudiantsetrangers@bve.ulaval.ca.

The university community is encouraged to consult the COVID-19 web page to stay informed as the situation evolves, as well as to see various public health recommendations.***

The appointments are for a maximum of 30 minutes.

Appointments
 

You can book an appointment through Reservio. It is accessible at any time. You can book an appointment no more than seven days in advance.

You can have an appointment in person or online. You can also choose which advisor you want to meet with. To see the availability of all advisors, select “Ça m’est égal”. If there isn’t a time available that works for you, come back the next day to check for new time slots.

Once you have selected an appointment slot, fill out the form. Make sure you provide your @ulaval.ca email address (mandatory). Briefly describe the reason for the appointment. To be able to confirm your appointment, you must provide your IDUL (Université Laval student ID number) and indicate your nationality. Without this information, we can’t grant you an appointment.

We do not accept appointments by email, by voicemail or in-person.

Appointments will be no more than 30 minutes long.

To book an appointment, call the Student Life Office (BVE)—Monday to Friday after 9:00 a.m. (418-656-2765). Appointment slots are scheduled up to one week in advance.

Appointments are available for the same day only.

Two ways to make an appointment:

  • From 8:30 a.m.: in person at Bureau de la vie étudiante
  • From 9:00 a.m.: by phone at 418 656-2765

You can make an appointment in person, Tuesdays and Thursdays, starting at 8:30 a.m. at the Student Life Office. For urgent matters, we recommend that you register in person to be sure to be seen as soon as possible.

You can also make an appointment by phone, starting at 9 a.m. at 418 656-2765.

On the day you seek to meet an advisor, you can show up in person at our office from 8:30 a.m. onward or call at 418 656-2765 after 9 a.m. Same day appointments are booked on a «first come, first served» basis. You will be given an approximate time for your appointment when you sign up. Please arrive at least 10 minutes in advance. We make every effort to be ready for your appointment on schedule. Unfortunately, we may fall slightly behind schedule, in which case your appointment may start later than planned. Thank you for your understanding.

For in-person appointments (“présentiel”)

Make sure you arrive no more than 5 minutes in advance. We recommend that you have your immigration documents, such as your CAQ and study permit, on hand. Please note that wearing a face covering is mandatory.

If you have symptoms of COVID (in French only), don’t come to Université Laval. Cancel your appointment by using the cancellation link in the confirmation email that was sent to your email address, or contact us as soon as possible to let us know that you will be absent.

For virtual appointments (“en ligne”)

We use Zoom for our virtual appointments. At least 60 minutes before your appointment, you will receive an email containing a link that you can click on to join the meeting.

We will do our best to try to meet you at the appointment time that you have been given. However, there may be a slight delay in appointment times. Your appointment may start a little later than expected.

Important

If the circumstances aren’t conducive to holding a virtual appointment, advisors reserve the right end an appointment.

If you are more than 10 minutes late for your appointment, you will lose your spot. You will have to start the process again and book an appointment for another day, if there is no time slot available on the same day.

If you are no longer available, please cancel your appointment by using the cancellation link in the confirmation email that was sent to your email address, or contact us by phone as soon as possible.

Email

You can email international student advisors at etudiantsetrangers@bve.ulaval.ca anytime with questions about immigration matters or any other question regarding our services.

Please email us from your university email (@ulaval.ca) or, if writing from another account, please, include your Université Laval ID number.

We normally reply to emails within 5 business days (Monday to Friday).

Student Advising Appointment
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COVID-19

Because of the ongoing situation with the coronavirus disease (COVID-19), lappointments will be held by phone until further notice.

***Please note that you have to use the booking form to make an appointment. It is accessible on Tuesdays and Thursdays starting at 8:00 a.m. Appointments are available for the same day only. Once all the time slots are filled, the form will close automatically.***

Appointments are meant for situations that are considered urgent.

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Our advisors are members in good standing of the Immigration Consultants of Canada Regulatory Council. Appointments will be no more than 30 minutes long.

This service is intended exclusively for students admitted to or registered in Université Laval study programs, exchange students, and recent graduates.

Are you a training or research intern? If so, see the Immigration – Interships at Université Laval section.

Are you a postdoctoral researcher or clinical instructor? If so, see the Immigration – Visiting professors, researchers and other short term visitors at Université Laval section.

Making an Appointment
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Appointment Booking Form

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You will receive an email within 90 minutes of submitting the form. The email will advise you of the approximate time an advisor will contact you. Once your appointment has been confirmed, please keep your phone close at hand. It would be a good idea to have a pen and paper handy for taking notes during the call.

Please note that there may be a slight delay in appointment times. Your appointment may start a little later than expected.

We aren’t accepting bookings by phone or email.

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Important

We recommend that you have your immigration documents, such as your CAQ, study permit and passport, on hand.

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Courriel

You can contact the international student advisors at any time by email at etudiantsetrangers@bve.ulaval.ca

Write to us from your university email address (@ulaval.ca), and mention your Université Laval student identification number (NI).

An advisor will get back to you within three business days.