Please see this dedicated page to learn more about the impacts of the COVID-19 pandemic on the immigration process and on health and hospitalization insurance.
Advising service with Appointment
You can meet with an international student advisor virtually or in person for information or guidance on the following topics:
- Obtaining or renewing the immigration documents for you and your immediate family members
- Help to face the challenges of adjusting to and finding your place in Quebec and university life
Our International Student Advisors are members in good standing of the Immigration Consultants of Canada Regulatory Council.
Who is the advising service for?
This service is intended exclusively for those registered in a Université Laval study program, exchange students, and recent graduates.
Are you a training or research intern?
If so, see the Immigration – Training and research interns section of the Université Laval website.
Are you a postdoctoral researcher or clinical fellow?
If so, see the Immigration – Postdoctoral and medical fellows section of the Université Laval website.
You can book an appointment through Reservio. It is accessible at any time. You can book an appointment no more than seven days in advance.
You can have an appointment in person or online. You can also choose which advisor you want to meet with. To see the availability of all advisors, select “Ça m’est égal”. If there isn’t a time available that works for you, come back the next day to check for new time slots.
Once you have selected an appointment slot, fill out the form. Make sure you provide your @ulaval.ca email address (mandatory). Briefly describe the reason for the appointment. To be able to confirm your appointment, you must provide your IDUL (Université Laval student ID number) and indicate your nationality. Without this information, we can’t grant you an appointment.
We do not accept appointments by email, by voicemail or in-person.
Appointments will be no more than 30 minutes long.
For in-person appointments (“présentiel”)
Make sure you arrive no more than 5 minutes in advance. We recommend that you have your immigration documents, such as your CAQ and study permit, on hand. Please note that wearing a face covering is mandatory.
If you have symptoms of COVID (in French only), don’t come to Université Laval. Cancel your appointment by using the cancellation link in the confirmation email that was sent to your email address, or contact us as soon as possible to let us know that you will be absent.
For virtual appointments (“en ligne”)
We use Zoom for our virtual appointments. At least 60 minutes before your appointment, you will receive an email containing a link that you can click on to join the meeting.
We will do our best to try to meet you at the appointment time that you have been given. However, there may be a slight delay in appointment times. Your appointment may start a little later than expected.
If the circumstances aren’t conducive to holding a virtual appointment, advisors reserve the right end an appointment.
If you are more than 10 minutes late for your appointment, you will lose your spot. You will have to start the process again and book an appointment for another day, if there is no time slot available on the same day.
If you are no longer available, please cancel your appointment by using the cancellation link in the confirmation email that was sent to your email address, or contact us by phone as soon as possible.
You can email international student advisors at email@example.com anytime with questions about immigration matters or any other question regarding our services.
Please email us from your university email (@ulaval.ca) or, if writing from another account, please, include your Université Laval ID number.
We normally reply to emails within 5 business days (Monday to Friday).